TERMS OF BUSINESS

If the Sub-Agent combines or sells a Product as part of a "Package" or "Linked Travel Arrangement" under the Package Travel and Linked Travel Arrangements Regulations 2018 (the "PTRs"), the Sub-Agent is responsible for determining and complying with its status and obligations under the PTRs. This includes acting as organiser where the Sub-Agent creates or sells the Package, or as facilitator where it facilitates a Linked Travel Arrangement and putting in place any required insolvency or financial protection for Customer payments received by the Sub-Agent.

HRUS supplies Products to the Sub-Agent on an accommodation-only, B2B basis and does not intend to combine or sell them in a manner that makes HRUS the organiser of a Package or facilitator of a Linked Travel Arrangement. Nothing in these Terms overrides any status or duty imposed by mandatory law; the legal character of a transaction depends on the facts and how the Sub-Agent sells it.

A complimentary airport transfer included by a hotel or accommodation provider as part of an accommodation booking is supplied as part of that accommodation Product and is not presented by HRUS as a separately selected travel or tourist service. The Sub-Agent must assess the PTR position if it markets, prices or combines that transfer separately.

The Customer must pay the deposit stated at booking. The full balance must be received by HRUS no later than 14 days before the Product start date. If a booking is made within 14 days of the Product start date, payment in full is required at booking. The Sub-Agent is responsible for collecting Customer funds and paying HRUS in accordance with the Agency Agreement and these Terms.

After the booking requirements and payment conditions are satisfied, HRUS will send the Sub-Agent a voucher identifying the Service Provider. The Sub-Agent must send the voucher and all accompanying information to the Customer without delay. The voucher is evidence of the Customer's entitlement to use the confirmed Product, subject to these Terms and the Service Provider's terms.

If HRUS has not received full cleared payment by the balance due date, HRUS may, on behalf of the Service Provider, treat the booking as cancelled. Amounts already received may be retained and additional Service Provider charges passed to the Sub-Agent only to the extent permitted by the applicable cancellation terms, Agency Agreement and law. If HRUS has not received full payment, the Product will not be provided unless the outstanding amount is paid and the Service Provider reconfirms availability.

Change and cancellation requests must be submitted through the method stated in the booking confirmation. They are subject to availability, the Service Provider's terms and any charges disclosed at booking or before the Sub-Agent confirms the change. The Sub-Agent must communicate all resulting terms, charges and revised documents to the Customer without delay.

The rate-specific cancellation policy shown before booking and recorded in the confirmation applies. Non-refundable Products may be charged at 100% from booking. HRUS may recover a disclosed administration fee and any Service Provider charge in accordance with the Agency Agreement.

HRUS will tell the Sub-Agent as soon as reasonably possible of a change or cancellation notified by the Service Provider. The Sub-Agent must pass that information to the Customer without delay.

If the Service Provider offers an alternative Product or refund, it may specify a response deadline. The Sub-Agent must obtain and communicate the Customer's choice within that period. If HRUS receives no reply in time, HRUS may, on behalf of the Service Provider, treat the Customer as having selected a full refund, where that is the option specified in the notice. HRUS is not responsible for loss caused by the Sub-Agent's failure to communicate or respond promptly.

The Sub-Agent must provide accurate booking information; obtain the Customer's authority to book and disclose personal data; give the Customer these Terms where relevant, the Service Provider's terms, voucher and all material pre-contract information; explain cancellation, payment, occupancy, entry and local-charge requirements; maintain appropriate records; and comply with the Agency Agreement and all applicable travel, consumer, advertising, sanctions and data-protection laws.

The Sub-Agent must not alter HRUS or Service Provider content, make unauthorised representations, use the website for speculative or fraudulent bookings, or hold itself out as having authority beyond that granted by the Agency Agreement.

To make and administer a booking, the Sub-Agent must provide Customer personal data to HRUS. HRUS will pass necessary data to the Service Provider and relevant service providers so the Product can be fulfilled, payments processed, fraud prevented and legal obligations met.

HRUS and the Sub-Agent each act as controllers for the Customer personal data they process for their own respective purposes, unless the Agency Agreement or applicable law provides otherwise. Each party must provide required privacy information, establish a lawful basis, implement appropriate security, assist with rights requests and comply with the data-protection provisions of the Agency Agreement.

HRUS's Privacy Policy explains how HRUS processes and protects Customer personal data. The Sub-Agent must direct Customers to that policy before or when their data is collected.

HRUS is responsible for making the booking in accordance with the Sub-Agent's instructions accepted by HRUS. The Customer's Product contract is with the Service Provider and the Service Provider's terms apply. Complaints about the Product should be raised with the Service Provider in resort or at the property as soon as possible, with HRUS also notified where assistance is required.

The Sub-Agent must help the Customer follow the complaints process and preserve supporting evidence. HRUS will ensure that the Service Provider's available contact details are provided to the Customer if they are not already printed on the voucher. HRUS will investigate complaints relating to its own booking-agent service.

City, tourist and similar local taxes are generally not included in advertised prices unless expressly stated and may be payable by the Customer locally. Some hotels, particularly in the United States, charge resort, destination, facility or similar fees for access to facilities or services.

The Sub-Agent must advise the Customer before booking of additional local charges disclosed by HRUS or the Service Provider and must repeat them in the Customer's documentation where appropriate. Local authorities and Service Providers may introduce or change charges after booking; HRUS will pass on material information received but does not control those charges.

A reservation for three rooms or more is a group booking and is always on request. The Sub-Agent must contact HRUS at Admin@hotelsrus.co.uk before confirming availability to the Customer. Group terms, deposits, prices and cancellation rules may differ.

The Service Provider may review, re-rate or reject a booking identified as MICE (meetings, incentives, conferences or exhibitions) that was not requested and contracted under the correct category. The Sub-Agent must disclose the true nature and purpose of the booking.

Unless otherwise stated, Products displayed by HRUS are offered for sale for UK-resident Customers. The Sub-Agent must ensure that every person for whom the price is restricted satisfies the stated residency or market requirement. Enquiries for non-UK residents must be sent to Admin@hotelsrus.co.uk. Failure to satisfy a disclosed restriction may lead to refusal of check-in, re-pricing or local charges imposed by the Service Provider.

HRUS may change unbooked advertised prices at any time and correct display errors. For a confirmed booking affected by a genuine pricing error, HRUS may cancel for a full refund, offer the Product at the correct price or propose a suitable alternative. The Sub-Agent is not required to accept the corrected price or alternative.

HRUS uses official accommodation ratings where available. A rating may change following information from the Service Provider or relevant rating body. Florida-villa ratings and any expressly identified HRUS classifications are guides based on supplier advice, location, quality and facilities. Standards and rating systems vary by country and supplier, and HRUS does not guarantee equivalence between them.

Room names describe intended occupancy and typical configuration, not guaranteed bed arrangements or floor area. The Service Provider controls allocation. The Sub-Agent must check the Product description and select a suitable room type for the Customer.

Unless the Product description says otherwise, an all-inclusive entitlement begins at check-in and ends at check-out. Meals or services missed because of arrival or departure time are not carried forward or provided after check-out.

Destinations or Service Providers may impose lawful restrictions on the availability, timing or quantity of alcoholic drinks. The Sub-Agent must communicate restrictions disclosed in the Product description or later notified by HRUS. Further information may be requested before booking.

HRUS takes reasonable care over website content, but price, Product or description errors may occur. HRUS will correct material errors and notify affected Sub-Agents as soon as reasonably possible. In the case of a genuine error, HRUS may cancel for a full refund, offer the booking at the correct price or offer a suitable alternative. The Sub-Agent may reject the corrected price or alternative and receive the refund offered for the affected booking.

Nothing in this clause excludes liability for fraudulent misrepresentation or any liability that cannot lawfully be excluded.

Facilities and services may be withdrawn or restricted because of maintenance, low occupancy, seasonality, local conditions or operational decisions. Room images are illustrative and may not show the allocated room. HRUS will pass on material information it receives about building works or other changes that may significantly affect the Product but does not control works undertaken by third parties.

The Sub-Agent must ensure the Customer understands that minor differences may occur, while promptly escalating any material discrepancy or misleading description to HRUS.

The Sub-Agent is responsible for ensuring that the Customer is told to check all applicable passport, visa, immigration, health, transit and entry requirements using current official sources and in sufficient time before travel. The Sub-Agent must not rely on outdated generic guidance.

Subject to any liability that cannot lawfully be excluded, HRUS is not responsible for loss caused by the Customer's or Sub-Agent's failure to comply with applicable requirements or to communicate them accurately.

Each party remains responsible for its own acts and omissions. HRUS does not accept responsibility for the Service Provider's provision of the Product merely because HRUS acted as agent. No term excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Any indemnity, financial cap or exclusion applicable between HRUS and the Sub-Agent is governed by the Agency Agreement. The Sub-Agent remains responsible for unauthorised promises, inaccurate Customer information, failure to remit payment and breach of its package-travel, consumer or data-protection obligations.

HRUS may suspend website access or refuse further bookings where reasonably necessary to protect systems, Customers, Service Providers or HRUS; investigate suspected fraud or misuse; respond to sanctions or legal requirements; or address a material or repeated breach. Termination and its consequences are governed by the Agency Agreement. Suspension does not affect accrued payment, cancellation or indemnity obligations.

These Terms, the Agency Agreement and the relationship between HRUS and the Sub-Agent are governed by the law of England and Wales. Subject to any dispute-resolution provision in the Agency Agreement, the courts of England and Wales have exclusive jurisdiction over disputes between HRUS and the Sub-Agent. This clause does not determine the law or jurisdiction applicable to the Customer's contract with the Service Provider.

If a provision is invalid or unenforceable, the remaining provisions continue in force. Failure or delay in exercising a right is not a waiver. The Sub-Agent may not assign or transfer its rights or obligations except as permitted by the Agency Agreement. These Terms do not grant rights to a customer or Service Provider under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.