FAQs
Frequently asked questions
Answers to the questions we hear most often from our travel partners. Can't find what you're looking for? Reach out to our support team anytime.
What are your opening hours?+
Our opening hours are 8am to 11pm.
Which destinations does Hotels R Us International Ltd. cover?+
We cover destinations worldwide and specialise in a wide range of locations. If you cannot find the destination you are looking for, please contact our Sales Team on 0203 340 0935.
Is a booking made through the system confirmed immediately?+
Yes. Unless you receive a booking status showing “Failed” or “On Request”, your booking is confirmed and you will receive a booking reference.
Does Hotels R Us International Ltd. offer non-refundable rooms?+
Yes. We offer non-refundable room rates. These will be clearly identified in the search results and in your basket before you complete the booking.
Can I contact Hotels R Us International Ltd. in an emergency?+
Yes. We operate a 24-hour emergency helpline to assist with urgent matters. Please call 0203 340 0935.
What does Hotels R Us International Ltd. consider to be a group booking?+
In most cases, a booking of more than three rooms is considered a group booking. Group bookings should therefore be submitted using our Group Enquiry form or by contacting our Sales Team on 0203 340 0935.
Do group rates differ from the rates shown on the website?+
Group rates are determined by the terms of each individual contract. Depending on the number of rooms required, availability and travel dates, the rates offered for a group booking may differ from those displayed on the website.
Is a deposit required to secure a group booking?+
A deposit may be required in accordance with the applicable contract terms. If a deposit is required, this will be clearly stated in the booking terms. Deposits are most commonly required for group bookings.
What are the cancellation terms?+
Cancellation terms vary depending on the booking and the applicable rate. The relevant cancellation policy will be clearly stated in your booking confirmation. If you cannot locate the applicable terms, please contact our Sales Team on 0203 340 0935.
How do I notify you of any special requests?+
Please include any special requests when making your booking. You may also add a request later by going to the “My Booking” page, locating your reservation and selecting the “Edit” option. Please note that special requests are subject to availability and cannot be guaranteed. If a request is essential or must be guaranteed, please contact our Sales Team on 0203 340 0935. Additional local charges may apply for certain requests.